Shipping Policy – Urja-X

Thank you for shopping with Urja-X. We are committed to delivering your orders safely and on time across India. Please read our Shipping Policy carefully for information regarding order processing, delivery timelines, and shipping procedures.

1. Order Processing

Orders are usually processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is shipped, you will receive a confirmation message/email with tracking details.

2. Shipping Timeline

Estimated delivery timelines may vary depending on your location:

Metro Cities: 3–5 business days
Other Cities & Towns: 5–7 business days
Remote Areas: 7–10 business days

Please note that delivery timelines are estimates and may occasionally be affected by external factors such as weather conditions, courier delays, or public holidays.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout.
Free shipping may be available on selected offers, combo packs, or minimum order values.

4. Order Tracking

Once your order is dispatched, tracking information will be shared via email, SMS, or WhatsApp so you can monitor your shipment status.

5. Delivery Attempts

Our courier partners may attempt delivery multiple times. If the order remains undelivered due to incorrect address, unavailable recipient, or failed delivery attempts, the shipment may be returned to us.

Additional shipping charges may apply for re-shipment.

6. Damaged or Incorrect Orders

If you receive a damaged, tampered, or incorrect product, please contact us within 48 hours of delivery with:

Order number
Photos/videos of the package and product

Our support team will review the issue and assist you accordingly.

7. Service Availability

Currently, Urja-X ships across most locations within India. Shipping availability may vary depending on courier service coverage.

8. Contact Us

For shipping-related questions or support, contact us at:

Urja-X

📧 Email: info.urjax@gmail.com
📞 Phone: +91 98604 47453
🌐 Website: www.urja-x.com